Frequently Asked Questions

1. Why do I need an account?

   You need to create an account before you are able to submit an event.

   Once you have created your account you can post an event, update your submitted events, view your event alerts, view your shortlisted events, and send a message to the What’s on St Kilda team.

2. How do I create event alerts?

   Stay up-to-date with event information that is important to you by registering for email alerts.

   Say your favourite category is Food & Drink. Once you have searched in that Category you will be given the option to “Save Search as Alert”. Before doing that you may like to refine the search and select events within a date range, suburb or kilometre radius.

   Once the alert option has been selected you will be alerted via email when a new event is loaded to that category.

3. How do I create My Shortlist?

   You have selected your favourite event and now have FOMO (Fear of Missing Out). Open the event and click “Save this Event”. You will now receive an event alert 1 day prior to the event.

   If you are not sure how many events are on your shortlist you need to log into your account. Click on the folder ‘My Shortlist’ or ‘My Shortlist Calendar’ to see the week, month or year ahead.

4. I forget my account password. What do I do?

   If you have forgotten your password, you can reset your password.

   You will receive an email with a link to reset your password. For your own security, we cannot reset your password over the phone or by email.

   If you know your current password and would like to change it, then you can do that via your Account Settings page.

5. How do I change my password?

   If you know your current password and would like to change it, then you can do that via your Account Settings page.

   For your own security, we cannot reset your password over the phone or by email.

   If you have forgotten your password, you can reset your password. You will receive an email with a link to reset your password.

6. How do I change my account details?

   You can change your account details, event alerts, event notifications, change your password and delete your account at the Account Settings page.

1. How do I list my event on What's On St Kilda & Southside?

   Check to see if your event is already listed, as we automatically source a large number of events from across the City of Port Phillip.

   It's not there? Not to worry, we have you covered, you can submit your event for free! You'll just need to register with What's On St Kilda & Southside (you can also login with your Facebook or Google account) and then you can start submitting your events.

   The Submit an Event page will guide you through the listing process. As What's On St Kilda & Southside is a highly visual platform, you will be asked to add at least one image for your event.

   When you submit your event for approval, a member of the What's On St Kilda & Southside team will review your new listing and publish, if suitable.

   You can add as many events to What's On St Kilda & Southside as you wish.

2. What do I need to know about using images on my event listing?

   You will need to use a good quality photo and/or image. Files can be jpg, png, or gif and must be less than 2MB. Standard image dimensions are 900px wide by 600px high or 3:2 aspect ratio.

   When attaching a photo and/or image to your event you are indicating that you have the right to distribute and publish the photo and/or image.

3. Can I submit an online event?

   No. Unfortunately, we do not accept online only events

4. I submitted my event, what happens next?

   The What's On St Kilda & Southside team will review your event submission. If it’s appropriate it will be approved and go live on the site within 2-4 business days.

5. How do I edit or remove my submitted event?

   Log into your account and click the account menu icon (next to the search icon at top of the page) and select ‘My Submitted Events’ from the menu options.

   Find the event you wish to modify or remove (if the event has already been approved, first choose the APPROVED tab on left) and either select the ‘Modify’ or ‘Remove’ option.

   If you’re editing the event, make any changes you need and re-submit for approval. Please allow 2-4 business days for your changes to appear.

6. Can I duplicate an event I previously submitted?

   Yes!

   Log into your account and click the account menu icon (next to the search icon at top of the page) and select ‘My Submitted Events’ from the menu options.

   Choose the EXPIRED tab on left and find the event you wish to copy. Click the ‘Duplicate’ link, make any changes you need and then submit as usual.

   If it’s appropriate it will be approved and go live on the site within 2-4 business days.

7. How do I change an event that I didn’t submit?

   We automatically source a large number of events from across the City of Port Phillip and there is occasionally a delay between any changes made to the source event, e.g. on ATDW and Eventbrite, and the published event on What’s On St Kilda.

   If you are the organiser for an event you wish to edit or remove, please contact us here..

8. Why isn’t my event appearing?

   Don’t forget you need to allow 2-4 business days for your event to appear.

   However, sometimes an event will receive a ‘rejection’. It could be turned down because it was already listed in the calendar from another source, it had inappropriate content, or was from out of our region.

   Whether or not an event is listed or rejected is solely at the discretion of the What’s On St Kilda team.

9. My event appears twice – how did that happen?

   Did you list your event on another platform, e.g. Eventbrite, TryBooking, Humantix? Our What’s On St Kilda team regularly reviews the listings and will ‘hide’ duplicates of an event. However, if we have missed it please ‘Send a Message’ via your account log in and we will take a look.

10. How do events get ‘Featured’?

    Featured events are on the landing page of the calendar and sit at the top of the page. These events are updated frequently, and we cannot guarantee how long an event will be featured on the calendar landing page.

    The featured events are either Council sponsored, Council run programs and/or events, or are likely to enhance the visitor experience in The City of Port Phillip.

    Whether or not an event is featured is at the discretion of Our What’s On St Kilda team.

1. How do I add myself to the Business Directory?

   Businesses in the City of Port Phillip are invited to add themselves to our local business directory. For more information please read the event and listing guidelines.

   Here is how to add your business.

   Choose the most appropriate Business Type: The options are:

   • Hospitality & Dining
   • Culture & Entertainment Experiences
   • Lifestyle, Wellness & Retail

   Enter your business details

   • Name (required) - Put the name of your business
   • Primary Business Address - (Optional, necessary especially if you serve customers at your location).
   • Primary Category - This is the main category for your business. It will appear on search results. Choose the category that is most appropriate.
   • Secondary Category - If any other categories fit, add them. You can choose up to three.
   • Tag - Add any tag that applies to your business. Depending upon your business type, you will have different options. Tags are also searchable, so make sure to indicate all appropriate tags so that you can be easily found.

   Business Description

   • Describe your business or service in a few paragraphs. If you paste from another program make sure to use the clear formatting tool.

   Contact Details

   • Phone number (required) - Your primary business phone number
   • Email address (required) - So that people may contact you
   • Website URL (optional) - Include a link to a website if you have one
   • Address (required) - The location of your business. If you don't serve customers at this location it does not have to appear.
   • Primary Online Shop URL (optional) - If you have an online shop include the link

   Social links (optional)

   • Enter the links to each of your social media accounts. Make sure to put in the full URL including https://.

   Cover Image (required)

   • This image will be visible in the search results. Do not add a logo here, but a picture of your business, service or something relevant. Please use professional quality photographs, sub-standard images won't be accepted. A landscape picture (wider than it is tall) in a standard photo format (jpg, png, gif) that is less than 4MB but is at least 600px by 600px.

   Gallery images

   • Add up to 10 more images of your business or services here. Users will be able to view the images in a gallery. Please use professional quality photographs, sub-standard images won't be accepted.

   Submit for approval

   • Once you press submit you can preview your listing. From here you can save a draft of the listing to amend it further or send it to an Admin for approval. Once approved it will be live.

   If you have any questions about adding your listing please message us using the form on the contact page.

2. How do I update my listing in the Business Directory?

   You can update your listing at any time. If you have more than one listing you can see all of your listings under My Listings. From here you can choose to Edit your listing or unpublish it.

   Listing statuses are:

   • Live - Approved listing publicly available
   • Draft - A listing that has not been submitted to Admins for approval.
   • Rejected - A listing that has been reviewed and rejected by an Admin

   Once your listing is updated, the date of the update will be visible on the site.

   Keeping Listings Current

   By default your listing will expire after 12 months unless you verify that it is current. You will receive an email 1 month, 1 week, and 1 day before expiry asking you to verify your listing. If you do not respond, the listing will be unpublished.

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